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FAQ
Frequently Asked Questions
Do You Ship Worldwide?
PLEASE NOTE: Depending on their national rules, some Countries may reject or require additional documents for food products.
Do You Ship Express?
What are the Estimated Delivery Times After Shipment?
UK: 1-2 business days
Europe: 1-2 business days
U.S. / Canada: 2-3 business days
South America: 2-4 business days
Rest of the World: 2-5 business days
What are the Shipping Fees?
Shipping fee changes depending on your order’s weight and the distance of your country.
We calculate your shipping fee automatically and inform you about the shipping price at the checkout page before making payment.
Do You Provide a Tracking Number?
Yes, we send you a tracking number and tracking link with each order. We inform you about every step of your order until delivery.
Can I Cancel My Order?
You can cancel your order within 3 hours after payment. We are not able to cancel or change your order once it is shipped.
If you would like to return your order, please see our return policy
Can I Change My Delivery Address After I Ordered?
You can change your shipping details until we make the shipment. We are unable to cancel or change any part of your order including the delivery address or payment method once your order is shipped.
Shipping Charges
Shipping charges will be added to your order and displayed on the Checkout Page.
Shipping rates are not inclusive of import fees that could be charged when the package reaches your destination country.
The prices shown on the payment page are excluding VAT.
The customs tax differs between countries, according to each one’s policies.
You might be requested to pay customs tax when the delivery arrives.
During ‘Free Shipping’ your order will be shipped without a shipping fee.
Taxes and Duties
The prices shown on the payment page are excluding VAT.
The customs tax differs between countries, according to each one’s policies.
You might be requested to pay customs tax when the delivery arrives.
All applicable custom fees, taxes, and duties are the sole responsibility of the customer.
Custom authorities require that we state the value of your order directly on your package.
It is at the sole discretion of custom agents to release your package.